1. Getting Started – How long does it take to get my app on the app stores?

If you order a Custom package, we’ll have your app published in 2-4 weeks. Be sure to get us any needed logos or documentation as quick as you can to keep the publication time short.

2. What phones can my app be downloaded to?

Your app will be available for download to iPhone, iPad and Android.

3. How do I get started?

Simply request a free demo request by either filling the Request A Free Demo App on our website or email us at info@demandmedia.co.nz. We will then contact you and take a few minutes with you to find out what you need so we can get started on your app. We’ll need to get a logo, staff & office information and other information as needed. We’ll do the heavy lifting!

4. Pricing

Pricing is customized according to your needs and requirements for your app. There is o one time set-up fee and a recurring monthly fee. We’ve kept your monthly fee low but you’ll be amazed at what it brings you. Unlimited push notifications, Continued operating system updates, Download statistics, Ongoing changes to your app, marketing strategies using our proprietary ClientsNOW TM Lead Generation/Lead Conversion and Client Fulfilment Systems customized to your particular industry to ensure your app is consistently giving you ROI (Return On Investment) by getting you new customers, retaining existing customers and increasing your revenue and of course our continued monthly support.

5. What is the difference between the Mobile App and the Mobile Website?

Our Mobile Apps are native Apps that can be downloaded and installed on your compatible mobile device, while the Mobile Website is a web portal that runs directly in the mobile browser on your smart phone or other mobile device. Demand Media can develop both for your business.

6. App Functions: Can I send push notifications to my customers through my app?

Push notifications are a powerful way to stay engaged with your customers. If used properly, you can see an increase in retention numbers through using push notifications. We make it easy to send unlimited push notifications with active links and Geo-Location parameters. You can either do this yourself or we can do it for you. There are many features that you can add to your app. However we will chat about features that will be most convenient for your customers when meet.

7. Can my customers make payments through the app?

We integrate with your carriers for Payments, ID Cards and Claims. Nice and easy!

8. Support :What type of support can I expect once my app is published?

We provide continuing support whenever you require sending push notification or promoting your business in any way like you may have a special offer for your customers that you would like them to know about.We can give you access to your app’s dashboard where you can make changes and update your app if you want to on your own, or simple inform us what you would like and we can discuss your requirements on a regular basis. Just remember you are not alone and rest assured we are constantly by your side. Unlike other businesses that sign up customers then forget about them, we assure you of our continual support. Our clients like yourself are too valuable us to simply not pay attention to!

9. What happens when new versions of IOS or Android come out?

We always keep your app updated to include the latest updates of operating systems. We also republish your app annually to make sure all of your app store properties are updated and ready to go.

10. General Questions

  1. Do you have a back end dashboard that I can access?

    Once your app is published, we’ll take some time with you to show you how to use your dashboard where you can make changes to your app, check download statistics and send push notifications. The dashboard makes this a complete app package that should serve you well for years to come. We also realize you are busy and may not have the time to use the back end – no problem simply let us know what you have in mind and we can take over from there.

  2. Is my app free to download?

    Your app will be available as a free download from the app stores with no limits to the number of downloads.

  3. How will I know if anybody downloads my app?

    You can view your download statistics through your dashboard once your app is published. We will also send you monthly statistics of your apps performance.

  4. Will my app be in my name in the app store?

    You bet! It’s important that your clients download your app in your name, not a generic name or carrier’s name. Your app will be in your businesses name with your logo– what a powerful way to promote yourbusinesses’ s branding! And the icon on your customer’s phone will be your logo/icon, that’s valuable advertising space. Imagine your own icon on your clients smartphone – that prime real estate!

  5. What icon will my customers see on their phone?

    They will see your logo/icon that carries your branding. Your customers leave home every day with 3 things- their keys , their wallet and their phones. Where else can you find such prime marketing space at such an affordable price?

  6. How can I promote my app to my customers?

    This is our difference! We have several powerful time-tested marketing strategies that we can implement on your behalf to ensure your app is downloaded as fast as possible. Once your app is published, we’ll provide you with download links and QR codes that you can use to get the word out to your customers. There are several ways to entice your customers to download your app including email blasts, in house promotion, including your download invitations in your current promotions strategies or anything that promotes a customer touch. We will custom design these marketing strategies for your industry and discuss with you before launching them.

    Our marketing system ClientsNOW© provides you powerful tools to announce your mobile app and to make it easy for your clients to download.